Northline Trailer Group Shipping Policy

Effective Date: August 16, 2026

At Northline Trailer Group, we are committed to getting your trailer parts, accessories, and other products to you safely and as quickly as possible. Please review the following shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during holidays, sales, special promotions, or periods of high order volume.

Shipping Rates

Shipping costs are calculated based on the products ordered, package size and weight, and the delivery location. Available shipping options and costs will be displayed during checkout.

Certain oversized, heavy, or unusually shaped trailer parts may require additional shipping charges. If additional charges are necessary, Northline Trailer Group will contact you before the order is shipped.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Once an order leaves our facility, delivery times may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances outside of our control.

Tracking information will be provided when available.

Oversized & Heavy Items

Some trailer parts, accessories, and equipment may be too large or heavy for standard parcel shipping.

For these items, Northline Trailer Group may arrange freight delivery or contact the customer to confirm shipping arrangements and costs before shipment.

Freight deliveries may require the customer to be available to receive the shipment. Customers should inspect freight shipments for visible damage before signing for delivery whenever possible.

Damaged Shipments

Please inspect your package or shipment as soon as it arrives.

If an item arrives damaged, please contact Northline Trailer Group as soon as possible and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A description of the damage

Do not dispose of the damaged packaging until the issue has been reviewed.

Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Delayed Packages

Once an order has been shipped, it is subject to the shipping carrier's tracking and delivery procedures.

If tracking indicates that a package has been delivered but you cannot locate it, please contact the carrier first and then contact Northline Trailer Group for assistance.

Northline Trailer Group is not responsible for delays caused by the shipping carrier, severe weather, natural disasters, or other circumstances beyond our control.

Local Pickup

Local pickup may be available for select products and orders.

Customers selecting local pickup will be contacted with pickup instructions and available pickup times.

Trailer Sales & Large Equipment

Shipping arrangements for complete trailers, race trailers, cargo trailers, and other large equipment may differ from standard product shipping.

Please contact Northline Trailer Group for delivery options, transportation costs, and availability for these items.

Changes to Orders

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has been processed or shipped.

Questions

If you have questions about shipping, delivery, freight, or an order, please contact Northline Trailer Group before placing your order so we can help determine the best shipping option.

Northline Trailer Group